- Licensing
- Installation
- Quick Start
- About Quick Start
- Creating and Naming a New Project
- Creating and Naming New Modules
- Setting up the Start Module
- Returning to the Call Flow View and Checking Relations
- Setting up a List Module
- Recording and Using a Library Vox
- Setting up a Hangup Module
- Setting up the Global Module
- Setting Up the Global Yes/No Module
- Tutorial
- Section One:Basic Functions
- Creating a New Project
- Naming Your Project
- The Call Flow View
- Adding Modules to the Call Flow View
- Naming Modules
- Opening a Module
- The Start Module
- Recording a Quick Vox
- Editing Properties from the Properties Table
- Setting up a Goto
- Returning to the Call Flow View
- Double Checking Gotos Using Relations
- Using the Transfer Module
- Recording a Library Vox
- Using a Library Vox
- Using the Hangup Module
- Section One Review
- Creating and Naming a New Project
- Opening an Existing Project
- The List Module
- About Grammar
- Adding Concepts and Phrases to the Grammar List
- Notes on Scripts and Grammars
- Adding Phrases to an Existing Concept
- Setting up a Confirmation
- Setting up a Response
- The Phrase Library and the Backus-Naur Form
- The Multilevel Module
- The Global Module
- No Input, No Match & Error Handling
- The Global Yes/No Module
- Section Two Review
- Creating and Naming New Modules
- Section One:Basic Functions
- Help
- VB Interface
- Advanced
- Call Handler
- FAQ's
Using a Natural Language Module as a List
You can use a Natural Language Module in the same way you would use a List Module. Doing so gives you two advantages:
- You can improve recognition by taking advantage of the Phrase Library. This way, you can enter in any extra words that callers might use when they are asking for information. The system will recognize and ignore these extra words, thereby improving recognition.
- You can make use of the Secondary Concepts. If you started with a List Module and decided to convert it to a Natural Language Module later, you would have to redo all your work.
Here are two ways you could use a Natural Language Module as a List:
The first example does not involve Secondary Concepts: the Confirmations and Responses are attached directly to the Primary Concepts. The Phrases in the Phrase Library will be recognized by the system and ignored.
In the second example, a single Secondary Concept is attached to each Primary Concept. The phrases in the Phrase Library are included in each of hte Secondary Concepts.
