- Licensing
- Installation
- Quick Start
- About Quick Start
- Creating and Naming a New Project
- Creating and Naming New Modules
- Setting up the Start Module
- Returning to the Call Flow View and Checking Relations
- Setting up a List Module
- Recording and Using a Library Vox
- Setting up a Hangup Module
- Setting up the Global Module
- Setting Up the Global Yes/No Module
- Tutorial
- Section One:Basic Functions
- Creating a New Project
- Naming Your Project
- The Call Flow View
- Adding Modules to the Call Flow View
- Naming Modules
- Opening a Module
- The Start Module
- Recording a Quick Vox
- Editing Properties from the Properties Table
- Setting up a Goto
- Returning to the Call Flow View
- Double Checking Gotos Using Relations
- Using the Transfer Module
- Recording a Library Vox
- Using a Library Vox
- Using the Hangup Module
- Section One Review
- Creating and Naming a New Project
- Opening an Existing Project
- The List Module
- About Grammar
- Adding Concepts and Phrases to the Grammar List
- Notes on Scripts and Grammars
- Adding Phrases to an Existing Concept
- Setting up a Confirmation
- Setting up a Response
- The Phrase Library and the Backus-Naur Form
- The Multilevel Module
- The Global Module
- No Input, No Match & Error Handling
- The Global Yes/No Module
- Section Two Review
- Creating and Naming New Modules
- Section One:Basic Functions
- Help
- VB Interface
- Advanced
- Call Handler
- FAQ's
About Grammar
The Grammar contains the words and Phrases for which the program will listen in a given Module.
Modules that have a Listen Action in their Main will have a Grammar. A List Module, such as our Main Menu, has a Listen in its Main, therefore, it has a Grammar pane.
However, you may remember that the Grammar was unavailable in the Start Module. The Start Module was simply playing a greeting, so the program did not need to listen for anything.
Let's look at the Start Module and List Module side by side to compare the difference:
Grammar is made up of two components that work together: Concepts and Phrases
- A Concept is a general idea used to describe a group of Phrases
- Phrases are all the individual ways that a concept could be described by the caller and are the words and phrases for which the program will listen.
Here are a few examples of Concepts and Phrases:
| Concept | Phrases |
|---|---|
| Red | Red, scarlet, crimson, ruby, cherry, candy apple |
| Tell me about | Tell me about, Explain, Give me information about, Teach me about |
| Credit card | Credit Card, Visa, Master Card, Discover, American Express |