- Licensing
- Installation
- Quick Start
- About Quick Start
- Creating and Naming a New Project
- Creating and Naming New Modules
- Setting up the Start Module
- Returning to the Call Flow View and Checking Relations
- Setting up a List Module
- Recording and Using a Library Vox
- Setting up a Hangup Module
- Setting up the Global Module
- Setting Up the Global Yes/No Module
- Tutorial
- Section One:Basic Functions
- Creating a New Project
- Naming Your Project
- The Call Flow View
- Adding Modules to the Call Flow View
- Naming Modules
- Opening a Module
- The Start Module
- Recording a Quick Vox
- Editing Properties from the Properties Table
- Setting up a Goto
- Returning to the Call Flow View
- Double Checking Gotos Using Relations
- Using the Transfer Module
- Recording a Library Vox
- Using a Library Vox
- Using the Hangup Module
- Section One Review
- Creating and Naming a New Project
- Opening an Existing Project
- The List Module
- About Grammar
- Adding Concepts and Phrases to the Grammar List
- Notes on Scripts and Grammars
- Adding Phrases to an Existing Concept
- Setting up a Confirmation
- Setting up a Response
- The Phrase Library and the Backus-Naur Form
- The Multilevel Module
- The Global Module
- No Input, No Match & Error Handling
- The Global Yes/No Module
- Section Two Review
- Creating and Naming New Modules
- Section One:Basic Functions
- Help
- VB Interface
- Advanced
- Call Handler
- FAQ's
Barge-ins, No Inputs and No Matches
The Platform is set up to automatically allow Barge-ins in all areas of the program. A Barge-in lets the caller make a choice before a Vox has finished playing. This allows experienced callers to jump ahead and navigate through the system more quickly. The disadvantage, however, is that the caller may make a noise that the system doesn�t recognize. They may cough, for example, or speak to someone else in the room. Since the system allowed them to barge-in, they weren�t able to finish listening to the information they needed before they were ready to make their choice.
There are two ways you can help alleviate this problem:
-
You can disable Barge-ins in select areas where the information playing must be heard by the caller. If they
speak or make any noise before the information has finished playing, they will be ignored.
You can disable Barge-ins as follows:
- Click once on the Vox for which you want to disable Barge-ins.
-
Double click on the word "Enabled" in the "Allow Barge in (DEFAULT)" cell of the
Properties Table.
- Double click on the word "Disabled" from the yellow dialog box that pops up.
-
The cell will be changed to read "Disabled", and the Property Name has Allow Barge-in (VOX)
instead of Allow Barge-in (DEFAULT.)
-
If you wish to disable Barge-ins throughout your entire call, click on the Project Tab in the Properties
Panel. Make sure that the Project tab is selected. Disable Barge-ins from the Properties menu box. Just
keep in mind that this will keep your experienced callers from jumping ahead throughout the entire call,
which may cause them frustration.
- Set up custom No Matches and No Inputs throughout the call, so your callers always know where they are if they barge in or get distracted during the call.
You can set up No Inputs and No Matches in each individual module exactly as you did in the Global Module. The only difference is that the Global No Inputs and No Matches will work all throughout the call, and the ones set up in a specific module will work only in that specific module.