Notes on Scripts and Grammars

It's a good idea to write scripts that will lead your callers into saying the right thing. For example, in this case, your Vox A Vox is an Action that plays a sound file. You can record a Vox in your own voice directly from the Speech Driven Information System. You can also use the Audio Manager to import recordings or sound effects that you have obtained from other sources. asks them, "Are you interested in locations, hours of operation, or pet care products?" This lets them know what they can say in order to get information. If you simply said, "What information are you interested in?" the caller could say any number of things and would probably be quite confused if the system did not give them the information they requested. While it would be possible to program a Module that could answer such a general question, it would be extremely time consuming for you and quite inefficient.

It's also a good idea to anticipate what your callers will say in to your question. Callers are likely to mimic the words and Phrases you use when presenting them with their options. In this case, since you asked, "Are you interested in locations, hours of operation, or pet care products?" you will most likely get the following responses:

The Platform Call Handler is designed to pick out key words and phrases from a sentence. Since you have programmed the word "locations" into your Phrases, the system should be able to pick it out if a customer says, "I'm interested in locations" and direct them to the proper place. On the other hand, it's always a good idea to pinpoint exactly what your callers might say and enter as many options as possible into the list of Phrases. Many people will mimic the wording of your script and begin their response with "I'm interested in�" you will probably want to incorporate it into your possible responses.

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