- Licensing
- Installation
- Quick Start
- About Quick Start
- Creating and Naming a New Project
- Creating and Naming New Modules
- Setting up the Start Module
- Returning to the Call Flow View and Checking Relations
- Setting up a List Module
- Recording and Using a Library Vox
- Setting up a Hangup Module
- Setting up the Global Module
- Setting Up the Global Yes/No Module
- Tutorial
- Section One:Basic Functions
- Creating a New Project
- Naming Your Project
- The Call Flow View
- Adding Modules to the Call Flow View
- Naming Modules
- Opening a Module
- The Start Module
- Recording a Quick Vox
- Editing Properties from the Properties Table
- Setting up a Goto
- Returning to the Call Flow View
- Double Checking Gotos Using Relations
- Using the Transfer Module
- Recording a Library Vox
- Using a Library Vox
- Using the Hangup Module
- Section One Review
- Creating and Naming a New Project
- Opening an Existing Project
- The List Module
- About Grammar
- Adding Concepts and Phrases to the Grammar List
- Notes on Scripts and Grammars
- Adding Phrases to an Existing Concept
- Setting up a Confirmation
- Setting up a Response
- The Phrase Library and the Backus-Naur Form
- The Multilevel Module
- The Global Module
- No Input, No Match & Error Handling
- The Global Yes/No Module
- Section Two Review
- Creating and Naming New Modules
- Section One:Basic Functions
- Help
- VB Interface
- Advanced
- Call Handler
- FAQ's
Welcome to the LumenVox Platform Call Handler
The Platform Call Handler runs Platform Projects created by the Platform Designer. Using the Call Engine, you can monitor the progress of calls and configure line settings and telephony hardware.
Getting Started
- Starting the Platform Engine for the first time
- Setting up the call engine
- Using the main screen
- Configuring individual lines
About the Call Handler
The Platform Call Handler supports a variety of hardware configurations. For business applications, Dialogic provides reliable telephone support. The Platform Call Handler is designed to make hardware setup as easy as possible. This allows more time for developing and testing the Platform Projects.
24/7 service is important where telephony is concerned. The Platform Handler will protect current calls from being affected by modifications to the active Platform Projects. Modifications made to a Platform Project will not be implemented until the current call has been completed. It is very important that changes made to running projects are complete, before saving, to avoid errors in the call flow.