What makes up a Speech Application?

When you design a Speech Application you are designing the framework of a phone call. You want the caller to be able to verbally explain the reason for their call and then successfully direct your callers to the information they need as quickly as possible. In order to do so, you will have to present prompts, listen to the callers response and then send the caller to the next step, which could be another prompt, a transfer to a live operator, or an answer to their question.

To this end, a Speech Application is primarily made up of two components: Modules and Actions. Modules are the actual elements of your system- the major sections of your call design. Actions take place within modules and are, essentially, what the system does.