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Why is Good Speech Recognition so Hard to Find?
As an organization that interacts with customers through speech applications, the quality of your speech recognition technology can make or break your CX. In an ideal world, communicating with technology via speech would be as easy and natural as conversing with a human. This would make it so simple to access information and services remotely. […]
The Secret to Maximizing Speech Recognition ROI: Speech Tuning
The automation provided by Speech Recognition can save your business significant time and resources, with a tangible impact on your profitability. It can also revolutionize your customer experience by enabling self-service, enhancing the value offered in your contact center, and augmenting the usability of your speech applications. All these attributes drive revenue growth. But if […]
Announcing LumenVox Version 17.0.200
LumenVox is excited to announce the release of LumenVox Version 17.0.200. In this release, we have: Added support for a new short-utterance transcription (Natural Language) functionality to process audio with a maximum length of approximately 30 seconds. Added a new Out of Service configuration option for the ASR (Automated Speech Recognizer) service, allowing system administrators […]
The ROI of Speech Tuning
*Updated 10/19/2020 Speech tuning is often perceived as an add-on effort to deploying speech applications. Our years of experience has demonstrated that it is a vital part of the process and can contribute significantly to cost savings for any business. Speech tuning is the process of improving speech applications after they have been deployed. Speech Tuning assesses how users interact with the system and its testing […]
