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The Art of Speech and a Conversational IVR
Speech technology can truly bring the customer experience to life, but this requires a unique blend of creativity, technology, and hardware. We asked Shaun McThomas, a Software Engineer at LumenVox, to share his perspectives on the art of integrating speech technology with IVRs to enhance the customer experience. What are the biggest issues facing customers […]
How to Increase IVR Containment
The number of customers calling organizations to request a promise to pay is increasing significantly with these uncertain financial times. The result is a tsunami of phone calls that contact centers can’t handle. This leads to further customer frustration and stress during an already difficult period. It also drives up costs in the contact center […]
LumenVox’s Next Generation of Conversational IVR – LumenVox Luminaries Podcast
LumenVox Luminaries is a podcast that broadcasts thought leadership pieces on the subject of voice technology. This episode features Jeff Hopper, Vice President of Business Development with his perspective on LumenVox’ next generation of conversational IVR. You can connect with Jeff on LinkedIn here. Listen to the Podcast Read the Transcript I want to tell […]
LumenVox Featured by CrmXchange for CCW
Recently the LumenVox team attended CCW to empower businesses to deliver seamless yet secure customer communication through advanced speech and authentication solutions. While there, we had the opportunity to have been interviewed by CrmXchange for their CCW Nashville 2020 column: Solution Providers and End Users Harmonize in Music City Read our interview below, or download […]
Instant Gratification: The Evolution of Conversational IVR
How the customer experience evolved from snail mail to Conversational IVR LumenVox and its artificial intelligence speech technology has initiated an evolution within the world of customer service. In the good ol’ days, people went to the bank to deposit a check. They absolutely had to make the trip; there were no other options. Eventually, […]
The Intersection of Artificial Intelligence and Human Speech
Artificial Intelligence is a buzz word in tech because it has unlimited potential to transform the human experience. It’s especially relevant in 2020, as the keyword dominates Google searches and news outlets, including Forbes’ list of technology trends. What is Artificial Intelligence? AI is a segment of computer science that focuses on emulating human attributes. It’s the things we […]
Speech Recognition 101
Most people have encountered speech recognition technology and many use it on a daily basis. This could mean using a smart speaker at home, a chatbot to order takeout, or dictating notes to save time and effort at work. When you consider that one study predicted that 44.2% of internet users and 38.5% of the […]
