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How to Alleviate Stress for Remote Workers with Automated Password Reset
Did you know that during normal conditions, approximately 30% of Help Desk calls are for routine password resets? With the majority of employees currently working from home, that percentage is set to increase exponentially. Businesses often find themselves stuck with a password reset process that is costly, time-intensive, insecure, and anything but user–friendly. It’s a […]
Healthcare and Cybersecurity in 2020
There is a radical rise in the prevalence and sophistication of cyberattacks within healthcare. Data breaches are burdening hospitals with skyrocketing financial costs. According to Business Insider, “the overall cost of a healthcare data breach has grown from $398 per affected record in 2015 to $420 per record in 2019.” 2019 was a rough year […]
Windows Pre-Login Password Reset Application unlocks accounts and resets passwords from a locked home screen
Whether we like it or not, and even with the recent announcement from Microsoft, it will be a long time before passwords are eradicated. However, with the release of LumenVox Authentication Suite 7.1, and the availability of the Windows Pre-Login Password Reset Application, the issue of forgotten passwords and account lockouts will no longer drain […]
Key Takeaways from the 2019 HDI Conference and Expo
You are not alone in your helpdesk woes! This year’s HDI Conference and Expo featured a great presentation that highlighted Support Organizations’ Top Goals and Challenges. Yes, each organization may have their own set of unique specifics, but there are many general commonalities. We’ll admit, as a first-time attendee and exhibitor at the conference, we […]
Password Reset Webinar Replay
Did you miss our recent Multifactor Password Reset Benefits and Advantages Webinar? During the free, hour-long presentation, demo, and Q&A, two of our subject matter experts discussed the advantages of utilizing Multifactor Authentication in your Password Reset solution. Advantages that include: Safeguarding employee and customer information Reducing the time your helpdesk employees spend on password […]
