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Active vs Passive Voice Biometrics
Leverage your customers’ unique voice for an enhanced customer experience Authenticate customers securely: Voice biometrics are one of the safest ways for customers to verify themselves as it removes the need to share personal data over the phone or answer a series of questions to identify themselves. Improve customer experience: Seamlessly authenticate customers during the […]
24-7 Fraud Protection Without Breaking a Sweat
Identity fraud is a very real threat facing businesses today. A breach can quickly result in devastating financial loss for your customers and your organization. A 2021 study by Javelin Strategy & Research has revealed that identity theft cost Americans around $56 billion last year, impacting as many as 49 million customers. While there’s a […]
3 Ways to Improve the Agent Experience with Voice Technology
Customer experience is often highest on the priority list for businesses. But in a post-pandemic world, organizations are looking for ways to improve the agent experience as well. By raising the importance of agent concerns to the same priority level as customer concerns, organizations can dramatically improve employee satisfaction levels, optimize the efficiency of individuals, […]
A Mounting Coronavirus Challenge: Securing Financial Institutions from Fraud
COVID-19 is redesigning the way we go about daily life. Avoiding unnecessary interactions means customers must find alternative modes of communication with businesses, including financial institutions. Banks and credit unions are encouraging customers to utilize online, mobile and phone financial channels to complete transactions. This increased reliance on remote channels raises the risk of criminal […]
How Passive Voice Biometrics Empowers Contact Centers
Passive Voice Biometrics is Emerging as a Leading Authentication Modality for Remote Channels Authenticating customers over remote channels is often a painful process. The first few minutes of the call can be rough, as the customer can’t self-service, but must engage directly with an agent, answering repetitious personal questions. There are inherent risks, too: An […]
