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LumenVox’s Take on the Total Experience Featured in Speech Technology Magazine
Since 2009, Speech Technology Magazine has been the premier online destination for comprehensive, independent coverage of information impacting speech technologies. This year LumenVox is proud to have a white paper featured, addressing exactly how businesses can leverage speech technology to take on the Total Experience. What’s Total Experience? Total Experience (TX) refers to the entire […]
The Reality of Synthetic Voice Attacks
Voice biometrics provides a robust layer of security for contact centers, using the physical and behavioral characteristics of a voice to verify claimed identities. But just as businesses are adopting new voice biometric technology, fraudsters continue to advance and adapt techniques to take over customer accounts. There has been concern expressed that voice biometrics is […]
