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Fraud & The Contact Center in a Post COVID-19 World – LumenVox Luminaries Podcast
LumenVox Luminaries is a podcast that broadcasts thought leadership pieces on the subject of voice technology. This episode features Matt Whipple, Senior Vice President of Global Voice Biometrics Sales with his perspective on fraud and its effect on contact centers as it relates to COVID-19. You can connect with Matt on LinkedIn here and Twitter […]
A Mounting Coronavirus Challenge: Securing Financial Institutions from Fraud
COVID-19 is redesigning the way we go about daily life. Avoiding unnecessary interactions means customers must find alternative modes of communication with businesses, including financial institutions. Banks and credit unions are encouraging customers to utilize online, mobile and phone financial channels to complete transactions. This increased reliance on remote channels raises the risk of criminal […]
