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How Voice Technology Secures the Financial Services Industry
Originally published on nojitter.com, authored by Joe Hagan, LumenVox Chief Product Officer Over the past few years, voice technology has experienced a rapid expansion into areas of business management and communications. Simultaneously, consumers are increasingly comfortable using voice technology to assist them with daily tasks. In the U.S. alone, an estimated 128 million people use a voice assistant […]
Active vs Passive Voice Biometrics
Leverage your customers’ unique voice for an enhanced customer experience Authenticate customers securely: Voice biometrics are one of the safest ways for customers to verify themselves as it removes the need to share personal data over the phone or answer a series of questions to identify themselves. Improve customer experience: Seamlessly authenticate customers during the […]
Speech Technologies are Poised to Disrupt the Patient Experience, According to Recent Survey
LumenVox and SpinSci State of Healthcare and Innovation Survey Findings highlight overdue shift in healthcare investments in AI, speech technology, and security with the patient experience at the forefront. LumenVox, a leading provider of speech and voice technology, and SpinSci, a patient digital engagement and workflow efficiencies company, recently announced the results for the State […]
24-7 Fraud Protection Without Breaking a Sweat
Identity fraud is a very real threat facing businesses today. A breach can quickly result in devastating financial loss for your customers and your organization. A 2021 study by Javelin Strategy & Research has revealed that identity theft cost Americans around $56 billion last year, impacting as many as 49 million customers. While there’s a […]
Four ways LumenVox enables partners to deliver voice-enabled customer experiences
In its top customer service predictions for 2021, Forrester Research noted: “Voice will be the channel for service as empathy takes center stage.” There is an increasing need to accelerate digital transformation for voice-enabled channels. LumenVox makes digital transformation possible with innovative voice technology. And we do that together with our partners. For over twenty […]
How to Leverage Existing Voice Technologies to Maximize ROI
The pandemic has transformed the way businesses operate. Technologies have been adopted at lightning speed due to increased reliance upon remote workforces. There are many voice technologies that are now must-haves, such as Automatic Speech Recognition. But are businesses and organizations using these technologies to their fullest potential? You need to start with a basic […]
3 Ways to Improve the Agent Experience with Voice Technology
Customer experience is often highest on the priority list for businesses. But in a post-pandemic world, organizations are looking for ways to improve the agent experience as well. By raising the importance of agent concerns to the same priority level as customer concerns, organizations can dramatically improve employee satisfaction levels, optimize the efficiency of individuals, […]
What’s Trending: Voice Biometrics, Voice Pay & Fraud
LumenVox was recently featured in a thought leadership piece by Startup Geeks entitled, “Voice Payment Technologies: The Opportunities, Challenges and Future Trends.” It’s an interesting take by several thought leaders on the increasing popularity in voice pay. More and more voice biometrics is coming to the forefront, not only because of its convenience but also […]
LumenVox’s Take on the Total Experience Featured in Speech Technology Magazine
Since 2009, Speech Technology Magazine has been the premier online destination for comprehensive, independent coverage of information impacting speech technologies. This year LumenVox is proud to have a white paper featured, addressing exactly how businesses can leverage speech technology to take on the Total Experience. What’s Total Experience? Total Experience (TX) refers to the entire […]
LumenVox’s Forward Thinking: Top Tech Trends in 2021
2020 has fundamentally transformed the way we live and work. Organizations, and the technology they use, are adapting at a record pace. The key to successful evolution is organizational agility. Here are four trends that will propel tech into 2021: Shift to Total Experience (TX). You may have heard the term “multiexperience,” which refers to […]
LumenVox Featured Alongside Opus Research Industry Experts in “The New Authentication Ecosystem: A Primer” Webinar
Accompanying the publishing of the third annual Intelliview Report entitled, “2020 Intelligent Authentication and Fraud Prevention Intelliview: Solutions for Emerging Security Threats and CX Challenges” by Opus Research, a webinar “The New Authentication Ecosystem: A Primer,” outlined the research findings and insights, and discussed several key themes addressing voice biometrics, fraud detection, digital orchestration, and […]
A Dive Into Deep Learning
The development of Automatic Speech Recognition techniques continues to accelerate. Already an established technology, Automatic Speech Recognition is growing by leaps and bounds each year, especially as artificial intelligence contributes to evolution. A crucial building block of artificial intelligence is deep learning. What is Deep Learning? Deep learning refers to the process of a computer […]
