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The Art of Speech and a Conversational IVR
Speech technology can truly bring the customer experience to life, but this requires a unique blend of creativity, technology, and hardware. We asked Shaun McThomas, a Software Engineer at LumenVox, to share his perspectives on the art of integrating speech technology with IVRs to enhance the customer experience. What are the biggest issues facing customers […]
Instant Gratification: The Evolution of Conversational IVR
How the customer experience evolved from snail mail to Conversational IVR LumenVox and its artificial intelligence speech technology has initiated an evolution within the world of customer service. In the good ol’ days, people went to the bank to deposit a check. They absolutely had to make the trip; there were no other options. Eventually, […]
Announcing LumenVox Version 17.0.200
LumenVox is excited to announce the release of LumenVox Version 17.0.200. In this release, we have: Added support for a new short-utterance transcription (Natural Language) functionality to process audio with a maximum length of approximately 30 seconds. Added a new Out of Service configuration option for the ASR (Automated Speech Recognizer) service, allowing system administrators […]
