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Businesses Expect More From Speech Technologies – And Rightfully So
By Dan Miller | Lead Analyst and Founder, Opus Research Just one year ago in response to an executive survey, Opus Research found businesses were significantly underutilizing (80%) “voice data” that was captured and analyzed. Well, that didn’t take long to remedy. When asked a similar question in a survey this year, we witnessed a […]
ASR’s Renaissance Calls for an Innovation Engine
By Scott Baker | Senior Analyst, Opus Research Voice has found new life as we enter the new year. Enterprises and their customers have high expectations for solutions that closely link accurate speech recognition, human-like text-to-speech renderings, natural language understanding (NLU), and voice biometrics to serve specific, or even multiple, use cases. ASR has grown […]
Processing the Big Claim: The Benefits of Automated Audio-to-Text Transcription
There’s no disputing that insurance companies manage a mountain of recorded audio files. From adjusters recording claimants and interviews with eyewitnesses, to conversations with medical, legal and insurance professionals, the sheer number of these captured verbal records can be overwhelming, especially when your claims team processes hundreds of claims a month. Imagine how much time […]
The Age of Voice Innovation, Part II: What Keeps You Up at Night
In the follow-up to “The Age of Voice Innovation, Part I: Attributes of the New Engine” webinar, we are excited to bring you Part II in the series. Voice has remained pervasive for business communications, and it is especially having an impact in this Age of Digital Transformation. However, voice poses major challenges for Contact […]
Strengthening the Customer Experience with Automatic Speech Recognition
With companies rapidly evolving and seeking more voice-enabled applications to deliver powerful experiences, LumenVox was pleased to recently discuss the benefits organizations can see when utilizing an Automatic Speech Recognition (ASR) engine with extremely accurate transcription, flexibility, and high availability. The Power of Speech ASR’s everyday applications are vast, and it’s transforming how multiple industries […]
