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Active vs Passive Voice Biometrics
Leverage your customers’ unique voice for an enhanced customer experience Authenticate customers securely: Voice biometrics are one of the safest ways for customers to verify themselves as it removes the need to share personal data over the phone or answer a series of questions to identify themselves. Improve customer experience: Seamlessly authenticate customers during the […]
24-7 Fraud Protection Without Breaking a Sweat
Identity fraud is a very real threat facing businesses today. A breach can quickly result in devastating financial loss for your customers and your organization. A 2021 study by Javelin Strategy & Research has revealed that identity theft cost Americans around $56 billion last year, impacting as many as 49 million customers. While there’s a […]
3 Ways to Improve the Agent Experience with Voice Technology
Customer experience is often highest on the priority list for businesses. But in a post-pandemic world, organizations are looking for ways to improve the agent experience as well. By raising the importance of agent concerns to the same priority level as customer concerns, organizations can dramatically improve employee satisfaction levels, optimize the efficiency of individuals, […]
A Case For Active Voice Biometrics – LumenVox Luminaries Podcast
LumenVox Luminaries is a podcast that broadcasts thought leadership pieces on the subject of voice technology. This episode features Dr. Clive Summerfield, LumenVox Managing Director of EMEA-ANZ, discussing a case for active voice biometrics with his perspective on the specific benefits of Active Voice Biometrics. You can connect with Clive on LinkedIn here. Listen to the […]
Spotlight on Active Authentication During Genesys AppFoundry Partner Demo Battle
Last month LumenVox had the honor of being selected as one of only 8 Genesys Appfoundry partners to compete in the Genesys Appfoundry Partner Demo Battle in Amsterdam at G-Summit Europe. While we may not have walked away with the title of “AppFoundry App of the Year,” with over 25 AppFoundry partners in attendance and many […]
