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That’s a Wrap on 2021! Here’s what’s to come in 2022
We’re about to wrap up another exciting year at LumenVox. Awards, customer success, and product innovations have all played a pivotal role in the business landscape for LumenVox in 2021, which has positioned our valued customers, partners, and employees for great things in 2022. This was a special year as we celebrated a major milestone. […]
Still, After 20 Years, Our Vision Has Never Wavered
By Edward Miller, LumenVox Founder & CEO On the occasion of our 20th anniversary, our founder and CEO, Edward Miller, reflects on the origins of the company, how we’ve stayed on top of technology and where we’re headed. What inspired you to create LumenVox? I was running an interactive voice response (IVR) business with millions […]
Four ways LumenVox enables partners to deliver voice-enabled customer experiences
In its top customer service predictions for 2021, Forrester Research noted: “Voice will be the channel for service as empathy takes center stage.” There is an increasing need to accelerate digital transformation for voice-enabled channels. LumenVox makes digital transformation possible with innovative voice technology. And we do that together with our partners. For over twenty […]
LumenVox’s Top 10 Blogs of 2020
As 2021 begins, we wanted to look back at all the content we put out to educate and inform our LumenVox readers in 2020. We touched on a diverse set of subjects from artificial intelligence to fraud strategy for contact centers—and even introduced a podcast series with LumenVox thought leaders. Here’s a summary of our […]
A Special Holiday Greeting from LumenVox
During the holiday season, our thoughts turn to those who have made LumenVox’ progress possible—our customers and partners. Thank you for choosing us to support you in your voice technology needs. Each year at LumenVox we strive to gain the trust and loyalty of our customers and partners. We are dedicated to excellence, both in […]
LumenVox, the Total Customer Experience and WebExOne
2020 has been a historic year for remote working and Cisco WebExOne is poised to deliver a premier digital collaboration conference this year (December 8 – 9). As a proud Cisco Solutions Plus Partner and Gold sponsor of the event, LumenVox will be presenting an overview of the building blocks businesses need to create an […]
LumenVox’s Forward Thinking: Top Tech Trends in 2021
2020 has fundamentally transformed the way we live and work. Organizations, and the technology they use, are adapting at a record pace. The key to successful evolution is organizational agility. Here are four trends that will propel tech into 2021: Shift to Total Experience (TX). You may have heard the term “multiexperience,” which refers to […]
8 & Out with LumenVox
Avaya Podcast Network spoke with our very own Jeff Hopper, Vice President Business Development, for the 8 & Out podcast, a series featuring Avaya Select Product Partners. LumenVox has been a proud Avaya Supported Select Products Provider since 2012 and offers LumenVox Call Progress Analysis, LumenVox Speech Recognizer, and the LumenVox Speech-to-Text Server on the Avaya DevConnect Marketplace. In this interview, Jeff […]
LumenVox Celebrates 10 Years of Successful ISO 9001 Certification
This month, LumenVox celebrated our 10th year of successfully renewing ISO 9001 certification for our European branch. The International Standards Organization creates standards for a wide array of businesses and technologies and ISO 9001 sets specific criteria for quality management. Any organization can work in accordance with the ISO 9001 standard, but you can also choose […]
What Does it Mean to be Named on the Opus Research 2020 Core Technology Provider Intelliview Map?
Opus Research, the go-to analyst firm for critical insight on software and services that support multimodal customer care, recently published their 2020 Intelligent Authentication and Fraud Prevention Intelliview: Solutions for Emerging Security Threats and CX Challenges, and LumenVox is, once again, proud to be included. What does that inclusion mean though? With slightly different formatting […]
LumenVox Recognized as a New Partner of Cisco SolutionsPlus
LumenVox is pleased to announce we are now a Cisco SolutionsPlus Partner. This alliance officially recognizes the compatibility of LumenVox products and introduces them to the Cisco SolutionsPlus marketplace. LumenVox and Cisco understand that companies desire simplification when it comes to offerings and execution. Customers prefer to buy a technology solution from a single source […]
LumenVox Continues to Invest in Research and Development
The LumenVox team comes from a wide range of backgrounds with a diverse set of skills. As LumenVox continues to expand, with increased productivity and the anticipation of growing Natural Language Understanding products, we have made Research and Development a priority so we can continue to deliver the most cutting-edge speech and voice biometric technology […]
