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Voice Biometrics built to amp up security in your customer service
Use your customers’ unique voice patterns for seamless security and effortless authentication
Trusted by the world’s leading companies
Voice Biometrics built to amp up security in your customer service
Use your customers’ unique voice patterns for seamless security and effortless authentication
Trusted by the world’s leading companies
Effortless Authentication
Forget the interrogation. Make your customers’ authentication as easy as a single utterance.
Convenient
A password they’ll never have to remember. Simply speaking will allow your customer to be authenticated and move within the IVR or continue in a live conversation with an agent.
Secure
Just like a fingerprint, no two voices are exactly alike in pattern, rhythm and speed. Enhanced security via voiceprint sounds good to us.
Smart
Simple voiceprint registration and minimal input for authentication creates an intelligent approach to secure customer interaction.
Voice Biometrics creates seamless security—easily
A Better User Experience
No more repeating answers to security questions, or rooting around for a password. Customers can move on to the next step with the unique sound of their voice.
- Safe authentication within the IVR or with a live agent
- Voiceprints can be registered in less than 5 seconds
- A single utterance authenticates customers, eliminating the feeling of interrogation
State-of-the-Art Authentication
The sweet sound of security. LumenVox Voice Biometrics’ state-of-the art authentication technology uses the physical and behavioral patterns of your customer’s voice to create a unique voiceprint that all future calls from the same customer are measured against, whether speaking with a live agent, or moving through the IVR self-service system.
Cut Costs, Not CX
When your call center agents spend less time on the phone, your operational costs go down. Avoid fraudsters and identity thieves by comparing voiceprints immediately on the call.
- Biometric authentication is proven to reduce operational and fraud costs
- Customers can be contained within the IVR for all authentication, freeing up your agents
- Avoid the long security question list--live agents can quickly authenticate your customers through either biometric engine modality
Hear What our Partners and Industry Analysts are Saying about LumenVox
Using Voice Biometrics from LumenVox
Improve the security of your company and customers by using either passive or active voice biometric authentication--both modalities compare a caller’s voice to their voiceprint.
Contact Center
Stay agile and protected against fraud with a cost-saving, efficient voice biometric technology that works quickly to reduce call wait times and boost security with an easy-to-use, difficult-to-replicate customer password: their voice.
Conversational AI
Keep your customer service channels open 24/7, with customers connecting to your brand via Conversational AI, while keeping customer information secure by leveraging the protection of voice biometrics.
Join 2,000+ others creating extraordinary voice experiences with LumenVox
