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LumenVox: Modular, Speech-Enabling Technology
The AI-driven speech recognition technology you need to transform your voice experiences.
Trusted by the world’s leading companies
Our modular technology is made for flexibility.
We’ve created and collected the best in speech and voice technology that can power your solutions and applications, seamlessly & affordably.
Lighter Workloads
Do more with less when you can rely on highly accurate self-service and IVR containment to lower your agent handling times.
Improved CX
Build world-class CX with LumenVox tools including personalized, conversational AI.
Complete Flexibility
Provides flexibility and control required to easily integrate applications in any environment – on premises, multi-cloud or a hybrid model - at scale.
Maximize ROI
Our robust toolsets can save you significant time and resources through augmenting your speech applications’ usability, keeping you versatile and profitable.
Modular Speech Technology
Automated Speech Recognition (ASR)
Our flagship product easily recognizes a wide variety of languages and dialects. Accuracy and performance are foundational in LumenVox’s dynamic ASR engine with its end-to-end Deep Neural Network (DNN) architecture.
- Our Voice Activity Detection (VAD) can differentiate actual speech from background noise.
- Our technology determines the most-likely utterances from your user’s call. Less repeating. Less frustration.
- Speech applications can be deployed where you want: on-premises, multi-cloud, or a hybrid model. Optimal results, right where you want them.
- Text-to-speech (TTS) conveys information to your user with the most natural-sounding voices on the market with your chosen language, voice and solution.
Call Progress Analysis
Keep your communication clear with Call Progress Analysis (CPA). With high payload delivery, our CPA is also able to recognize the difference between consumer and enterprise machines as well as SIT and busy network tones for a far more effective way to get your messages delivered. Our CPA technology can most accurately determine whether the call has been connected to a live person or to an automated recording system, only beginning the message after a live human pause or an answering machine tone is heard.
Voice Biometrics
Effortlessly authenticate over remote channels, improving both customer experience and security through analyzing your customer’s voice pattern.
Active Voice Biometric Authentication
- When prompted, the customer says a specifically requested phrase, and their identity is verified and authenticated when compared to their original voiceprint from enrollment.
Passive Voice Biometric Authentication
- The customer's identity is verified and authenticated either through saying a specifically requested phrase or it is authenticated in the background of the call during the course of the conversation.
- When the voiceprint and claimed identity are a match, the customer can proceed.
- If the voiceprint does not match the caller's voice, the caller may not continue through the menu.
Text-to-Speech
Convey information to your user with text-to-speech synthesis, in the most natural-sounding voices on the market. Choose the language, pick the voice, and customize your solution. The best part about our TTS? It seamlessly integrates with other LumenVox products to align with your brand.
Hear It From Our Partners and Industry Analysts
Software Toolsets
Our Core Voice Technology Suite offers more ways to upgrade, enhance and even customize speech applications with simple, easy-to-use interface included with all LumenVox software.
Speech Tuner
Tune and transcribe your speech applications and leverage statistical confidence values to quickly enhance your speech application through checking syntax, editing the grammar, or testing configuration changes. Migrate over 80% of your grammars and confidence values from legacy applications to the LumenVox ASR with relative ease.
Contact Center Extension
Use voice biometrics in an enterprise call center environment, store and encrypt biometric data, manage users, enroll and configure authentication, and monitor the system.
LumenVox Use Cases
It’s time to put solid technology to good use in voice and speech scenarios.
Answering Machine Detection
Enrich customer communication, lessen client handling times, and reduce inbound calls with proactive and extraordinarily accurate outbound phone messages using LumenVox’s Call Progress Analysis (CPA) and Voice Activity Detection (VAD) technology.
Contact Center
Highly-accurate speech recognition with voice biometrics and outbound messaging help you deliver an amazing end-to-end customer experience.
Conversational AI
Fulfill your biggest business needs with conversational AI-powered applications (including chatbots) to keep you on the cutting edge.
Transcription
Stay efficient, secure, and accurate, using LumenVox’s Transcription Engine, fully equipped with an unconstrained grammar--Statistical Language Modeling (SLM) for any natural language application.
Join 2,000+ others creating extraordinary voice experiences with Lumenvox
