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With on-premise Nuance rapidly approaching its end-of-support in 2025, many customers are looking for an alternative automatic speech recognition (ASR) provider.
Perhaps they don’t want to move their data to the Azure cloud, or maybe the pricing model doesn’t work for their business.
Regardless, these people seeking a Nuance alternative are looking for a quick and easy way to migrate to a new platform without interrupting their business operations. They need a highly compatible replacement because they don’t want migrating off Nuance to be a long, drawn-out process.
LumenVox by Capacity is the ideal Nuance upgrade, partially because it can seamlessly drop into your technology stack.
So, if you’re considering the best way to stay on-premise, here are the four easy steps to move from Nuance to LumenVox by Capacity:
1. Test in the lab (1-3 weeks)
The simplest way to confirm your decision to switch providers is to install LumenVox by Capacity in a test environment to see how it performs.
You can reach out to our team for help. Alternatively, if you are on the Avaya Experience Portal, just point it at the LumenVox media server for testing. We also have helpful documentation no matter which platform you’re using.
Most of the time, the speech recognition will immediately be extremely effective. In the rare instance when it requires additional tweaking, we have a speech tuner tool available. The tuner can help you identify any non-standard grammars, modify them, and test your changes.
Once your software is properly configured, have your testers or developers call in and exercise the new ASR. Say different names, try all the menus, and run it through all your business scenarios.
2. Go into production (1 month)
Now, it’s time to take the software into production.
Do some A/B testing, running half your traffic through Nuance and half through LumenVox.
Making this transition is much safer than a hard cutover and allows you to compare performance head-to-head. See where you may have missed tuning with your new speech recognition software, and ensure it recognizes any regularly used non-standard language.
3. Implement and fine-tune (2 weeks)
Now it’s time to go live.
Do the final cutover in the middle of the night when there’s little traffic to minimize disruptions.
Shut off Nuance and run all your call volume through LumenVox by Capacity.
After six weeks, it’s safe to recycle your old Nuance machines.
Congratulations, you’ve migrated off Nuance.
4. Go into production (every 3-6 months)
As with all ASRs, it’s worth revisiting the grammars once or twice a year, the standard cycle for speech tuning. Evaluate what has worked well and where you can make improvements. Make those changes and assess how they work over the next six months.
Migrating off Nuance really is that easy.
There’s never been a better time to migrate from Nuance. LumenVox by Capacity provides an ideal Nuance alternative and helps you avoid being forced to Microsoft’s cloud.
Get ahead of on-premise Nuance’s end-of-support and move at your own pace with a partner who will continue to support your needs.
If you’re ready to take that first easy step, schedule a personal consultation with one of our experts.
