LumenVox to be a Featured Sponsor at Genesys Xperience 2021

Now more than ever, it is becoming clear that consumers prefer digital-first interactions which are setting a new standard that requires customer experiences to be consistent, predictive, and proactive across every touchpoint. To forge stronger connections, organizations must evolve how they are engaging their users through intelligent experiences – whether that is through IVR, text, voice, chat, or social – to develop lifetime brand loyalty.

Meet up with LumenVox at Genesys Xperience Virtual Event

Xperience 2021 is a two-day virtual customer experience event being held on June 23-24. Attendees from around the globe will include Genesys customers and prospects, industry visionaries, and partners ― coming together to share and learn about new strategies for deploying AI-driven customer experiences innovations within the Genesys platform. Xperience 2021 is the one place to find everything you need to deliver highly personalized and secure customer experiences: the right experts; the right information; the right technology.

More than 80 industry thought leaders will share insights into the latest market trends and best practices for implementing the latest CX technologies.

When:

• Americas: 9:00 AM – 2:30 PM PT
• Europe, Middle East and Africa: 9:00 AM – 2:30 PM GMT

How: Register now for free and to get access to session recordings

LumenVox + Genesys = Better Together

This year’s theme “The Power of Us” is a perfect way to describe the relationship between Genesys and LumenVox. Both are focused on delivering powerful customer experiences through secure, AI-driven speech recognition and voice biometric software.

As a long-time Genesys partner, we are excited to be a featured sponsor at this year’s Xperience two-day virtual customer experience event. During these two days, you can find LumenVox speech and voice biometric experts ready to discuss the following topics:

• Artificial Intelligence
• Integration and 3rd Party Applications
• Self-Service & IVR

Not only can you talk with the team from LumenVox, but anyone who visits our booth will have the opportunity to win one of two $100 Amazon gift cards.

SCHEDULE A MEETING: Want to schedule time with us? Drop us a note here.

Discover how LumenVox can enable your end-to-end customer experience

Create exceptional end-to-end customer experiences within your Genesys contact center by leveraging LumenVox’s AI-driven speech and voice biometrics software.

• Deliver highly secure and scalable voice biometrics solutions. Reduce fraud, improve the customer experience and decrease agent handling time – all within your Genesys Cloud environment.
• Increase IVR containment by allowing callers to self-service. Our ASR (Automatic Speech Recognition) engine converts spoken audio into text, providing users with a more efficient way to interact with automated systems.
• Speech-enable your telephony platform or software application. Text-to-Speech provides the voice output for conveying information to callers – further assisting with containment.

Stop by the LumenVox virtual booth

If you are looking to voice-enable your customer experience, drop by our virtual both, we would love to learn more about your use case. Drop us a note here to set up some time with one of our team members.