LumenVox, the Total Customer Experience and WebExOne

2020 has been a historic year for remote working and Cisco WebExOne is poised to deliver a premier digital collaboration conference this year (December 8 – 9). As a proud Cisco Solutions Plus Partner and Gold sponsor of the event, LumenVox will be presenting an overview of the building blocks businesses need to create an ideal, total customer experience over voice channels.

With a voice technology stack unrivaled in its breadth, from state-of-the-art automatic speech recognition to advanced voice biometrics, we’ll discuss:

How LumenVox technology benefits resellers – 

We’re here to make life easier. Our offerings are attractive, with demonstrated ROI, and available through the Cisco Commercial ordering system (CCW). We offer flexible licensing with bursting capabilities as well as perpetual, subscription, and per-minute pricing. We’re also unrivaled for our relationship skills. Besides delivering the best voice technology in the market, our main priority is to work with you. We make it a point to not compete with you or your partners for professional services.

What the benefits for end customers are – 

A happy customer is a customer that gets the information they need when they need it. A happy customer is a secure customer. A happy customer gets a seamless omnichannel experience. We focus on optimizing omnichannel communication with intelligent speech recognition, text to speech, secure voice biometric authentication, and fraud detection.

What about agents?

We make agents’ lives easier by increasing productivity through higher containment rates and optimized workflows.

The necessary voice technology stack for enhancing total experience – 

LumenVox Automatic Speech Recognition, which supports Natural Language Understanding.

LumenVox Text-to-Speech / voice-enabled IVR platform, with multiple language capabilities.

Call Progress Analysis, which allows the recognizer to analyze speech and automatically discern appropriate timing for outbound telephony campaigns and notifications.

Voice Password, an active voice biometrics platform that authenticates customers using text-dependent voice biometrics.

Passive Voice Biometric Authentication, a passive voice biometrics platform that authenticates customers independent of a phrase, so it can occur naturally in conversation with a live agent.

Fraud Scanner, a cutting-edge fraud detection tool to identify fraudulent activity using state of the art voice biometrics.

Join us during WebExOne! It will be two days of conversations with other thought leaders, luminaries, celebrities, technology partners, and Cisco executives, plus over 30 customer and partner sessions. Register for the event and click here to request a conversation with us.