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Lucy, Envision, and Linc are now part of Capacity!
Lucy, Envision, and Linc are now part of Capacity!
Enrich customer communication, lessen client handling times, and reduce inbound calls with proactive and extraordinarily accurate outbound phone messages using LumenVox’s Call Progress Analysis with Voice Activity Detection (VAD) technology
Answer your customer’s queries before they call you—with timely, accurate information that’s sure to reach them.
Over 60% of outbound calls are not answered, and those that are, can take up your agents’ limited time. Move beyond predictive dialers and use Voice Activity Detection (VAD) to interpret answering delays and differentiate between answering machines and humans. Your agents can spend more time speaking with their intended recipients when call volume spikes are minimized.
Customers want clear, concise communication. Improve their experience by enabling your business to give them the information they need--whether delivered by an auto dialer to their voicemail, or through live interaction with an available call center agent.
Call Progress Analysis with Voice Activity Detection provides the precision you need for your predictive dialer or IVR.
Our distributed architecture allows for installations for up to tens of thousands of calls simultaneously
Easily integrate LumenVox CPA into your existing contact center platform
Forget ignored emails and texts--deliver critical, personalized phone messages for your customers
LumenVox CPA can run on any modern Windows Server release or Linux Red Hat/CentOS 6 & 7
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