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Many Nuance customers are looking for an alternative with on-premise Nuance end-of-life approaching in 2025.
Some don’t want to – or can’t, because of compliance reasons – migrate to Microsoft’s Azure cloud. Others may be looking for a cheaper alternative or see tying themselves to Microsoft as an impetus to move.
Switching ASR providers and migrating your data is something to take seriously. While some tools make it easier than you might think, it’s certainly not something you’d want to undertake multiple times.
So, if you are considering migrating off Nuance, you should carefully compare the capabilities of alternative providers.
For this post, we will assess Nuance against the other large cloud vendors and LumenVox by Capacity to determine the best replacement for your business.
Nuance vs. Large Cloud Vendors
You could argue that Nuance is already one of the large cloud vendors after the Microsoft acquisition. But while Nuance is soon to be confined to the cloud, it has some critical differences from the other large cloud offerings.
Amazon Transcribe and Google Cloud’s speech recognition are traditionally cheaper than Nuance, which has historically charged a premium price. However, those savings come at a cost — transcription accuracy and inferior semantic processing.
Where Nuance uses grammar support for more accurate transcriptions, Amazon Transcribe and Google Cloud fall behind. While they allow customizations, compensating for base-level inferior accuracy with customizations is a lot of work.
If your reluctance to move to the cloud isn’t compliance-based but because you want to avoid Microsoft, then moving to where you already have cloud infrastructure may suit you. But if you want to stay on-premise, neither option is appealing.
Nuance vs. LumenVox
If you prefer to stay on-premise or need to do so for compliance reasons, then LumenVox by Capacity is your ideal Nuance alternative.
While Nuance on-premise is reaching its end-of-life, LumenVox by Capacity’s on-premise product is continually enhanced. This includes innovations in speech recognition, text-to-speech, and a modern, scalable architecture.
LumenVox by Capacity also offers flexible, more affordable pricing and high-touch, personalized support, something neither Nuance nor the large cloud vendors provide. Those large vendors are tied to their pricing models, while their sheer size means support is low-touch and generic, limited to FAQs.
LumenVox by Capacity and Nuance align in high-quality speech recognition and compatibility. Like Nuance, LumenVox by Capacity Automatic Speech Recognition (ASR) uses a grammar-based model for increased accuracy. LumenVox by Capacity is also compatible with leading speech platforms, meaning it can seamlessly slot in where Nuance used to be. There are also tools for grammar migrations to ensure the accuracy and performance of your speech applications is precisely where you want it to be.
Which speech recognition provider is best for you
Determining the right ASR provider when migrating off Nuance is a complicated decision. Your business will have unique circumstances. If you need to stay on-premise, then the decision is more straightforward. But if that isn’t a requirement, you’ll need to weigh accuracy, cost, ease of use, migrations, and more.
Reach out to our team if you want to dig deeper or learn more about LumenVox by Capacity as your Nuance alternative for speech recognition.
