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Automatic Speech Recognition that works for you
Accuracy and performance are foundational in LumenVox’s dynamic ASR, so you can easily build powerful speech applications.
Trusted by the world’s leading companies
Automatic Speech Recognition that works for you
Accuracy and performance are foundational in LumenVox’s dynamic ASR, so you can easily build powerful speech applications.
Trusted by the world’s leading companies
Get ready for the best speech-enabled customer experiences yet.
Quality customer experiences are a product of our accurate, affordable speech recognition with flexible pricing and deployment.
Accurately detect speech
Recognize multiple dialects and accents with a single 'global' language model. There is no need to implement individual language packs to support your diverse customer base.
Improve user experience
Our technology determines the top most-likely possibilities from your user’s call, which is particularly effective for when callers must spell names or addresses. No repeating. No frustration.
Rapidly deploy speech apps
Whenever, wherever. You get to choose how you want to deploy your speech applications: on-premises, multi-cloud, or a hybrid model. Optimal results, right where you want them.
Flexible pricing
You choose the licensing model that works best for you. We make it easy for you to scale as your company grows. Get ready, set, deploy.
How Our ASR Works
The Foundation of Your Speech Applications
Harness exciting opportunities for effortless user experiences by building on LumenVox’s dynamic ASR engine technology.
- Communicate more effectively
- Increase efficiency and reduce operating costs
- Improve customer satisfaction
- Boost employee productivity
Speech Recognition in Action
LumenVox requires only transcribed audio, which allows the engine to universally understand accents in any language model. It doesn’t need a complete phonetic lexicon for training new language models, so customers can easily extend and adapt the default language models without phonetic spellings and lexicons. Also, adding new language models or enhancing existing models is quicker than ever.
Why LumenVox is Different
The new engine uses AI and deep machine learning for better accuracy all around.
- End-to-end DNN (Deep Neural Network) architecture
- State-of-the-art speech recognition processing
- Accelerated ability to add new languages and dialects
- Serve a more diverse base of users with our modern toolset’s expanded language model
Pick your platform with our NLU gateway
Most technology vendors don’t offer choices for the combinations of ASR, NLP and NLU when you’re building a solution. Not us. Lumenvox allows platform providers to utilize our high-performing ASR Transcription engine with the AI tools for all major intent engines, without being bound to the transcription technology of only intent providers. It’s never been easier, thanks to the compatibility afforded by our NLU gateway-powered ASR.
- Value: No need for expensive professional services to upgrade or tune your applications--just use our NLU Gateway to integrate with the AI tools of your chosen intent engine
- Scalability: Grow your business with state-of-the-art, proven ASR transcription capabilities. Our Media Server, with the NLU gateway extension, has processed billions of speech transactions--and counting.
- Flexibility: Speech-enable all the applications you wish, without being tied to a specific intent engine. Our NLU Gateway lets you pick any combination of intent engines so you can utilize its ASR engine.
Hear What our Partners and Industry Analysts are Saying about LumenVox
Using ASR from LumenVox
LumenVox provides all the tools you need to easily add ASR to your applications. You provide the audio file (practically any format) and we’ll provide the best voice experiences--quickly and accurately.
Contact Center
ASR was made for contact centers. Choose our scalable ASR technology to grow with your company while eliminating customer frustrations through enhanced accuracy and lowered call wait times.
Conversational AI
Start empowering your interactions with near-human conversation. Transform your speech solutions with ASR, using NLP and NLU to interpret and grasp human language, giving your sales teams the support they need.
Transcription
Gain customer insights, create upselling opportunities and identify coaching moments when you turn spoken words (from a variety of languages and accents) into readable text in real time.
Join 2,000+ others creating extraordinary voice experiences with LumenVox
