About Genesys

Genesys Voice Platform is a software only, standards-based voice portal that enables businesses to provide cost-effective customer interactions 24x7 for voice, video, and web-based interactions. Beyond traditional IVR (interactive voice response) systems, it provides touchtone access to applications and incorporates speech recognition technology and video for conversational exchange to identify and resolve customer requests.

Genesys Voice Platform can be implemented as a key component for several user models.