Adding Multiple Voxes to an Action List
If you want to add information to a Vox you have already recorded, one solution that can save time is
to simply add a second Vox to your Main. The Vox can be added either before or after the Vox you have
already recorded. This keeps you from having to repeat the information you had already recorded in your
original Vox. You can add as many Voxes as you like, and you can move them around by simply dragging and
dropping them within the list itself.
For example, the Opening Greeting on Kathy�s Pet Supply is one Vox that says, "Thank you for calling
Kathy�s Pet Supply! Here are a few commands you can use at any time during your call. If you wish to be
transferred to one of our store clerks at any time, just say "Transfer Me". To return to the Main
Menu, say "Main Menu". To end your call, say "Goodbye. If you wanted to add something else
to opening greeting, such as information about monthly specials, you could set up the Voxes in the Start
Module as follows:
- Open the Start Module.
- Expand the Main.
Add a Quick Vox telling about the monthly specials. For example, "This month, we have a special
on all brands of dog food. Any bag of dog food over ten pounds is 15% off!"
If you like, you can even record Library Voxes, which are more convenient when you have information that you
need to use often in your script. For example, if you were constantly needing to say "If you wish to pay
by credit card, you must be an authorized user on the account" several times in your script, you could
record this as a Library Vox and then add it to other Voxes. Then, if you needed to say, "We accept cash,
checks and credit card payments. If you wish to pay by credit card, you must be an authorized user on the
account. Please make your checks payable to Kathy�s Pet Supply," you would make three different voxes,
- Quick Vox: We accept cash, checks and credit card payments.
- Library Vox: If you wish to pay by credit card, you must be an authorized user on the account.
- Quick Vox: Please make your checks payable to Kathy�s Pet Supply.
If you choose to break up your information using different Voxes, just make sure you don�t break up any
information mid-sentence. Sometimes there are slight pauses between Voxes. These pauses are fine between
sentences, but sounds awkward in the middle of a sentence.
You will also want to make sure your Voxes sound consistent. If one is recorded perfectly in a quiet room
and the other has background noise or is louder in volume, the call will not sound smooth.