Setting up a Response
A Response gives your customers an answer to their question or directs them to another Module that has the
information they need. Therefore, a Response can contain as many Voxes as you would like followed by a
terminal action, such as a Goto, a Transfer or a Hangup.
In this case, the information about locations can be given to the callers in a single Vox.
First, add a Quick Vox to the Response with Location information:
Right click on "Response" and choose "Add Vox" from the list that pops up.
Your screen should look like this:
- Make this vox a Quick Vox and open the New Audio Item box by double clicking on RECORD.
Fill in the information as follows:
- Description: Location Info
- Voice: Your Name
Transcript : "Kathy's Pet Supply has two locations to serve you. One is downtown at 233
Maple Street. The other is in East Harbor at 1226 Harbor Drive. I will now return you to the
Record the Vox and press "OK" when you are finished.
Now when your customers choose "Locations" from the Main Menu, this Vox will play for them.
Once you have given your callers the Locations information in the form of a Vox, you need to send
them somewhere. You can do this by adding any Terminal Action to your Response. If you do not add
a Terminal Action, the caller will stay in the module.
In this case, once the Location information has played, you want to send your caller to the Main
Menu so they may select another option. You do this by adding a Goto to the Response. Even though
you are already in the Main Menu, a Goto will send your caller back to the beginning of the Main
Menu, which will allow them the opportunity to select an additional option.
Add a Goto to the Response by right clicking on "Response" and choosing "Add Goto"
from the list that pops up. Notice that since a Goto is a Terminal Action, it automatically appears at
the end of the list of Actions.
Click once on "Goto (Not Set)" then double click on "(SELECT)" in the Priorities
- The "Select a Module" box will pop up.
Choose the List Module named "Main Menu" and click "OK".
Now, once the Vox you recorded with Location information is finished playing, your customers will
automatically be directed to the beginning of the Main Menu.
We will set up a Response for the Hours of Operation later in this tutorial.
Save your changes by clicking on File > Save.